Privacy Policy
Date of last update: August 2026
Sun Solutions is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
This policy applies to MALK Pty Ltd (ABN 33 123 561 795) as trustee for the MALK Family Trust (ABN 47 730 966 441) trading as Sun Solutions.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including in person, by correspondence, by telephone, by email, via social media, through enquiry and contact forms on our website (www.sunsolutionswa.com.au) and from third parties. We do not guarantee the website links or privacy practices of third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Cookies and website analytics
Our website uses cookies and similar technologies. Cookies are small text files placed on your device that allow the website to function correctly and allow us to understand how visitors use it.
We use analytics and customer relationship management tools including Google Analytics and HubSpot. These tools record information such as the pages you visit, how long you spend on the website, the website or search that referred you and general location and device information.
Where you submit an enquiry form, this information may be linked to the contact details you provide so that we can understand what prompted your enquiry and respond to it properly.
Most browsers allow you to refuse or delete cookies through their settings. Doing so may affect how parts of our website function.
Our Website Terms of Use also address our use of cookies and are available on our website.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent, or where required or authorised by law
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Service providers and overseas disclosure
We use third party service providers to operate our business and our website. These include our website platform, our customer relationship management system, our email and document storage systems, our accounting software and our website analytics tools. These providers only handle your information for the purpose of providing services to us.
Some of these providers are located outside Australia, including in the United States. Where we disclose Personal Information to an overseas recipient we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
To our suppliers, manufacturers and installation contractors, where disclosure is necessary to supply and install the products you have ordered
To the service providers described above
To third parties where you consent to the use or disclosure
Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information please contact us in writing.
Sun Solutions will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and current. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Policy updates
This policy may change from time to time. The current version is always available on our website and the date of the most recent update appears at the top of this page.
Privacy Policy complaints and enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Sun Solutions 4/61 Flynn Street, Wembley WA 6014 (08) 9387 6624 admin@sunsolutionswa.com.au
We will respond to your complaint within a reasonable period. If you are not satisfied with our response you may refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.